Customer Support
At Lucky Puzzles, we want every puzzling experience to be fun, smooth, and frustration-free. If something goes wrong with your order or puzzle, we’re here to help. Below are the most common issues and the best way to get support.
Missing Puzzle Piece
We know how disappointing it can be to finish a puzzle and discover that one piece is missing. To request help, please visit our Missing Piece Support Form and provide the required details. Our team will review your request and do our best to get the missing piece or a suitable solution to you as quickly as possible.
Shipment Not Received
If your order has not arrived, please follow the guidance below:
Purchased from another retailer:
- Please contact the retailer where you placed your order for assistance.
Purchased on our website:
- Please use the contact form below and include:
- Your order number.
- A description of the item or items that have not arrived.
Once we receive your message, we’ll investigate the issue and get back to you as soon as possible.
Other Issues
For any other questions or concerns, please use the contact form below and tell us what happened. The more details you provide, the faster we can help.
We appreciate your patience while we work to resolve your concern. Thank you for choosing Lucky Puzzles!